Just watch the video (itself only two and half minutes) to see how easy it is to get into your cell phone account by "vishing" (voice solicitation to get information that can be used in a later attack). Never saw a crying baby audio used so effectively in social engineering. Extraordinary how easy it is. Like taking candy from a baby. :-)
Thanks Dave Ries.
E-mail: firstname.lastname@example.org Phone: 703-359-0700
Digital Forensics/Information Security/Information Technology